General terms and conditions
BASIC INFORMATION ABOUT THE SELLER
Institute of Detoxification of the Body
User is a person using the website https://detoksikacija-
Conclusion of the purchase and sale contract via the website https://detoksikacija-
These Purchase Terms are also a pre-contractual notification when the purchase contract is concluded by a consumer, i.e. any natural person who enters into a legal transaction or operates on the market outside of his trade, business, craft or professional activity, and if the contract is concluded between a trader and a consumer within the framework of an organized system selling or providing a service without the simultaneous physical presence of the trader and the consumer in one place, whereby one or more means of remote communication are exclusively used until the moment of concluding the contract and for concluding the contract.
Means of remote communication are all means that can be used to conclude a contract at a distance without the simultaneous physical presence of the trader and the consumer, such as the Internet and electronic mail.
Website content https://detoksikacija-
Information about the purchase can be obtained via the following e-mail addresses: institutzadetoksikaciju@gmail.
The terms of purchase together with the Terms of Use and the Privacy Policy are an integral part of the Purchase Agreement between the Institute for Detoxification of the Organism and the customer.
MAIN FEATURES OF THE PRODUCT
The customer gets acquainted with the main features of the product on the website https://detoksikacija-
REVIEWS
We invest in the development of the review process. Our reviews are subject to a user identity verification process, and we make every effort to ensure that published reviews come from consumers who have actually used or purchased the product. We do not practice or encourage the submission of false consumer reviews or endorsements, or ordering another entity or individual to submit them, or misrepresenting consumer reviews or social endorsements in order to promote a product. We have no influence on the reviews left through Google and Facebook accounts and cannot influence their technical settings regarding the verification of the identity of users who give reviews.
CONTRACT CONCLUSION PROCEDURE
Purchases are made on the website https://detoksikacija-
The Institute for Detoxification of the Organism is not responsible for the costs of using computer equipment and telecommunication services required to access the service. The customer will be notified by e-mail about the receipt of the order.
The subject of the order can only be products for which it is indicated in the order that they are available and available. Due to the large number of orders submitted to the Institute for Detoxification of the Organism at the same time, it may happen that the information on the availability of the product is not the same as the state in the Seller's warehouse. In the event that the Institute for Detoxification of the Organism is unable to deliver any of the ordered products, the Institute for Detoxification of the Organism will contact the customer by phone or e-mail in order to agree on the delivery of a replacement product of the same price range, or will inform him of the impossibility of delivery of a replacement, or of the ordered product.
Only their legal representatives can request the purchase of products in the name and on behalf of minors or persons deprived of business capacity (completely or partially).
The customer can order the product after registering on the website https://detoksikacija-
On the website https://detoksikacija-
The purchase is made by ordering the available products, which the customer chooses based on the photo and basic description. The purchase is made in a few simple steps in the comfort of the customer's home, from anywhere in the world.
Product search is possible according to different criteria. By entering a specific term in "Search for products", products related to the given term will appear. The customer can choose a specific product he is interested in and read the available product description in order to make an independent decision whether the product meets his needs. The customer chooses products from the product catalog on the website https://detoksikacija-
Product orders are made electronically. In the case of products that come in multiple sizes, colors or packaging, the customer is obliged to select the variant of the product in the corresponding menu.
By clicking the "Add to cart" icon, the selected product is added to the cart. By placing the product in the shopping cart, the product is not reserved, ordered or purchased. The customer can continue adding products or review the cart by clicking on "Cart" in the upper right corner. When the customer finishes the product selection process by clicking on the "basket" button, he will be redirected to the page where an overview of the products in the basket is given.
The customer can select "Go to checkout" after which he will be redirected to the page where the customer must enter his personal information. Information marked with a red star is necessary to continue. It is possible to deliver to an address different from the customer's address, and if he wants to use this option, the customer can uncheck the field "delivery address is the same as the above data" and enter the necessary data.
The buyer is obliged to choose the method of payment and delivery in the offered form. You can only choose between the payment and delivery methods that are available on the form at the time of placing the order.
It is not possible to continue the purchase without checking the box "I accept the Terms of Purchase and understand that this is an order with an obligation to pay", by checking which the customer confirms that he has read and understood these Terms of Purchase and that he agrees with them. If the customer agrees with the purchase of the products in the basket, he can click on the "CONFIRM ORDER" icon, and before that he has the option to read the terms of purchase. When completing the purchase, the customer can read it by clicking on the "privacy rules" link, which is located above the button " I have read and agree to the terms of use and the provisions of the website. * ".
After the customer places the order, the seller will send an order confirmation to the customer's e-mail address with the order number confirming that the customer's order has been received.
The seller will send the buyer to his e-mail address a confirmation of the concluded sales contract together with a confirmation that the package has been sent.
Regarding any question, the customer can contact the Institute for Detoxification by e-mail at the address: institutzadetoksikaciju@gmail.
If you have not received the ordered products that you have paid for within the agreed delivery period, please inform the Institute for Detoxification about the same at the e-mail address institutzadetoksikaciju@gmail.com
PRODUCT PRICE, PAYMENT METHOD AND PRODUCT SHIPMENT
PRICES
All prices displayed in the web store are expressed in euros, according to the fixed conversion rate of €1 = HRK 7.5345. The prices shown are prices without shipping costs, which are calculated at the end of the purchase. The shipping cost classes are listed below in the shipping section.
Before confirming the order, the price of the product, the delivery price if chargeable, the price of the cash transfer fee for the cash on delivery option, the VAT price, and the final price are shown separately so that the customer has an insight into the final price he pays for the ordered purchase service.
In case of payment by e-banking and general money order, payment costs and/or interbank transactions are not included in the price.
SALE PRICES are valid only during the sale. Postponement of sending or picking up products on sale is possible only if the products have been paid for in advance, either by payment to TR or by card payment.
For unclaimed, unpaid shipments and orders at promotional prices, resending or delivery at the same prices is not possible if the promotion has ended in the meantime.
Choosing a payment method
You can pay for the ordered products and delivery according to the model you choose while completing the order. It is possible to choose only between the payment and delivery methods specified in the purchase completion form at the time of placing the order.
Payment for the product can be made:
- by bank card – Mastercard, Maestro, Visa, Diners, Discover (one-time payment)
- by bank transfer / general money order / internet banking (payment term 1 working day)
- cash on delivery
Payment upon receipt of shipment (cash on delivery)
If you decide to pay when you pick up the shipment, you must pay for the products only when you pick them up. You are obliged to pay your order for the ordered product to the delivery person upon delivery of the ordered product. Payment to the delivery person is possible in cash or by card.
Payment via direct bank transaction (payment by general money order/virman/internet banking)
The option of payment by direct bank transaction enables payment via internet banking, mobile banking, in a bank, post office, and the like. By choosing this option when ordering the product, the customer will receive the data necessary for making the payment to his e-mail address. The delivery process begins when we register the payment in our system. The payment deadline is 1 working day, after which we no longer keep the products on reserve.
Please note that the means of payment in the Republic of Croatia as of January 1, 2023. €, and the customer pays the cost of currency conversion in the event that the payment is made in any other currency.
LOYALTY PROGRAM
Registered customers can collect points with each purchase. Collected points can be exchanged for discounts on certain products, product categories or the entire purchase.
Points can only be collected by registered customers:
- by purchasing via the online store
If you are a registered (and logged in) customer, you can collect a certain number of points with each purchase at the Detoxification Institute (1 point for every €1 / HRK 7.53 spent, except for delivery costs). According to the rule of 1 point per €1 / HRK 7.53, points are awarded to each individual product.
If you buy directly from our store, please provide us with information about your user profile (e-mail).
Points cannot be collected for phone orders, e-mail orders, etc.
Important: in order to collect and use points, you must be logged in to your account when making a purchase.
The points earned by the order are credited automatically after the order gets the status "Shipped".
Points cannot be used in advance - the number of points you see under the order you place will be added to the customer's account when the order is paid/collected ("shipped" status).
When you have enough points for a discount, you will see the possibility of exchanging points when placing an order.
Points cannot be used to pay for products.
Points cannot be transferred to another user.
Registered and logged-in customers can check the balance of their points by clicking on the My profile icon in the upper right corner of the shop, under accumulated points.
Customers who have a minimum of 100 points can see the balance of their points in the form for completing the purchase, under the option of exchanging points for a discount, if they have products in their basket that can be applied to this discount.
Customers who do not have enough points for the discount (100 points is the minimum number of points required for the discount) do not see the option to exchange points for the discount when completing the purchase. Likewise, a customer may have 100 or more points in their account, but not see the option to exchange points for a discount for the simple reason that there are no products in the cart to which the discount could be applied.
Points expire after one year of membership.
During the first registration and if they write their experience (in the product section), they get a 10% discount on their next purchase.
The discount of 10% in the contact form is cancelled.
For one euro spent, you get 1 point, which means that for 100 points you get 5 cents. So for
For 100 euros spent, you get 5 euros, which can be used directly as money during the next order.
FOR €200 you get €12
For €300 you get €20
for €500 you get €40
for €1000 you get €100
You can get €2 for each recommendation.
DELIVERY
The Institute for Detoxification delivers within the European Union. We send the ordered items by delivery service as a package within 30 working days from the day of receipt of the order or payment (usually earlier). Exceptionally, due to the sold-out of an individual item, unforeseen circumstances, and a possible delay in the delivery of our principals, it is possible that the delivery will take a little longer than the stated deadline, of which you will be informed via e-mail.
Execution of delivery
The goods are delivered by GLS, in places where GLS does not deliver, packages are delivered in cooperation between GLS and Croatian Post.
Delivery to the customer
The ordered products are delivered to the entrance of the residential building. If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the customer lives, but only to the entrance of the residential building.
Shipping prices
Shipping and packaging costs are borne by the buyer, except for orders over €50. Shipping costs are:
- €0.00 / HRK 0.00 (free) for orders over €50
- €5 for orders below €50
VAT is included in the delivery prices.
Delivery is carried out in accordance with the terms of use of the delivery service, and is considered completed at the moment of handing over the product to the delivery service.
After handing over the package to the chosen delivery service, the customer will receive an SMS with the package number and a link to track the shipment. Unfortunately, the Seller is not able to influence the further speed of delivery and possible complications related to the delivery itself caused by the delivery service. For each shipment, the Buyer certifies and signs the delivery list upon receipt of the shipment.
Delivery is usually made on working days from 08:00 to 16:00/17:00. It is not possible to choose the delivery time.
In the event that delivery by delivery service is not possible for a particular place (within the Republic of Croatia), delivery will be made by mail, in agreement with the customer. Delivery is carried out in cooperation with the delivery service and Croatian Post, and additional services, such as a call service before delivery, are not possible for such shipments.
List of places to which we ship by HP and schedule of delivery to the islands:
If the customer is not at the delivery address when the delivery is attempted, the delivery service will leave a notification with the shipment number and instructions for further steps. These notices are also available online at the shipment tracking link.
When the Seller delivers the product to the Buyer through the delivery service, the Buyer is obliged to take over by signing the delivery note, thereby confirming that the product has been properly delivered.
In the event that the Buyer orders the goods and refuses to receive them, the Seller has the right to deduct from the paid amount of the purchase price the amount equal to the delivery costs and other manipulative costs from the delivery price list.
Delivery deadlines do not include:
- day of order/request receipt
- delay time due to incorrect and incomplete address of the Customer
- time of delay due to force majeure or other reasons for which the Seller is not to blame
- non-working days if they represent the beginning or end of the term
POSTE RESTANTE option is not possible with cash on delivery payment.
Receipt of shipment
With his signature upon collection, the customer confirms that he has collected the package (or packages) in an undamaged condition. After the customer collects the package, the delivery service is not responsible for any complaints, damage or loss of the content of the received package, except with proof that the damage did not occur after delivery.
Refusal to download
If the buyer does not take over the product or refuses to take over the product without a valid reason, the seller reserves the right to demand compensation for the costs of manipulation, transport and other possible costs.
PERSONAL COLLECTION OF THE ORDER AT THE SELLER'S PREMISES:
Personal collection of the order is possible in our store, after receipt of the order/payment and after electronic notification that the order is ready for collection. Orders that are picked up in our store only have the option of payment in advance (by card and payment to the account). We store orders for a maximum period of up to 30 days after notification of the preparation of the order, during which time it is possible to pick up the product. After that, the contract is considered terminated and the money paid for the product will be returned.
GENERAL INFORMATION
Site users https://detoksikacija-
If you have additional questions or ambiguities related to the Terms of Purchase, you can contact the e-mail address institutzadetoksikaciju@gmail.
Users agree not to use the website in a way that harms the authors or third parties, and accept all risks of using the website and services.
The content of the website is protected by copyright. Changing, lending, selling or distributing the content is possible only with the prior written permission issued by the Institute for Detoxification.
The Detox Institute enables you to use the website in the best possible way. This includes: monitoring the operation of the server, expansion of capacity according to the number of users, support for users and elimination of possible errors and problems in the operation of the system. The Institute for Detoxification does not take responsibility for any problems in the operation of the site. The Detox Institute cannot guarantee that use of the Website will not be interrupted or temporarily unavailable.
Users use the website at their own risk. The Detox Institute is in no way responsible for any damage that the user may suffer from the use of the website https://detoksikacija-
The Detox Institute reserves the right to amend or supplement the Terms of Purchase at any time. Changes take effect on the day of publication on the website https://detoksikacija-
The Detoxification Institute reserves the right at any time and without prior notice to change, supplement or terminate any part of its business, which includes the website, or any part of it, services, sub-sites or services provided through them. The right in question includes, but is not limited to, changing the time of availability of content, availability of new data, method of transmission.
It is the user's duty and obligation to use the website in accordance with positive regulations and general moral and ethical principles. The Institute for Detoxification has the right to control the content of the website at any time to ensure compliance with the Terms of Use and positive regulations.
MATERIAL DEFECTS
The Institute for Detoxification is responsible for material defects of the product.
There is a disadvantage:
- if the item does not correspond to the description, type, quantity and quality, i.e. it does not have functionality, compatibility, interoperability and other features as determined by the sales contract,
- if the thing is not suitable for any special purpose for which the buyer needs it and for which the buyer informed the seller at the latest at the time of concluding the contract and in relation to which the seller gave his consent,
- if the item is not supplied with all accessories and instructions, including installation instructions, as specified in the sales contract or
- if the item is not supplied with updates as set out in the sales contract.
- if the thing is not suitable for use for the purposes for which the thing of the same type would normally be used, taking into account all the regulations of the European Union and the regulations of the Republic of Croatia, technical standards or, if there are no such technical standards, applicable codes of conduct in a certain area if they exist,
- if the item does not correspond to the quality and description of the sample or model that the seller made available to the buyer before concluding the contract,
- if the item is not supplied with additional equipment, including packaging, installation instructions or other instructions, the receipt of which the buyer can reasonably expect,
- if the thing does not correspond to the quantity or does not have those properties and other features, including those relating to durability, functionality, compatibility and safety, which are usual for the thing of the same kind and which the buyer can reasonably expect, having regard to the nature of the thing and taking into account all public statements made by the seller or other persons in previous stages of the chain of transactions, including the manufacturer, or made on their behalf, especially in advertising or labeling.
If the buyer, based on the statements of the manufacturer or his representative, expected the existence of certain properties of the thing, the defect is not taken into account if the seller did not know or should have known about these statements, or these statements were refuted by the time the contract was concluded, or they did not influence the buyer's decision to conclude a contract.
It is assumed that any defect in the item that was demonstrated within one year from the moment of transfer of risk (purchase) existed at the moment of transfer of risk, unless the seller proves otherwise or the opposite arises from the nature of the item or the nature of the defect.
The buyer is obliged to inform the seller about the existence of visible defects within two months from the day he discovered the defect, and at the latest within two years from the transfer of risk to the buyer.
When, after receiving the item by the buyer, it turns out that the item has a defect that could not be detected during a normal inspection when taking over the item, the buyer is obliged, under threat of loss of rights, to notify the seller of this defect within two months from the day the defect discovered.
The seller is not responsible for defects that appear after two years have passed since the item was handed over.
The rights of the buyer who timely informed the seller about the existence of a deficiency expire after the expiration of two years, counting from the day of sending the notification to the seller, unless the buyer was prevented from realizing them due to the seller's fraud.
If the existence of a material defect is determined, the seller may have one of the following obligations, all in accordance with the provisions of the Law on Obligations, at the choice of the Buyer:
- elimination of deficiency,
- delivery of another product without defects,
- price reduction.
The buyer can terminate the contract only if he has previously given the seller a subsequent appropriate term for the fulfillment of the contract.
The buyer has the right to a price reduction or to terminate the contract only if the seller has not removed the defect, or has refused to do so, or if the seller has stated that he will not remove the defect or it is clear from the circumstances that he will not remove the defect within a reasonable time or without considerable inconvenience to the buyer, and if the defect is so serious that it justifies an immediate price reduction or termination of the contract. The buyer can terminate the contract without leaving a subsequent deadline if the seller has informed him after notification of the defects that he will not fulfill the contract or if it clearly follows from the circumstances of the specific case that the seller will not be able to fulfill the contract nor in the subsequent period, as well as in the case when the buyer cannot achieve the purpose for which he concluded the contract due to the delay of the seller.
If the seller does not fulfill the contract in the subsequent period, it is terminated according to the law itself, but the buyer can keep it if he declares to the seller without delay that he keeps the contract in force.
The seller can refuse to remove the defect if repair and replacement are impossible or if this would cause him disproportionate costs taking into account all the circumstances, especially the value of the item without a defect, the significance of the defect and the question of whether the repair or replacement can be done without considerable inconvenience to the customer.
In each of these cases, the buyer has the right to repair the damage according to the general rules on liability for damage, including the damage he suffered due to the lack of things on his other goods.
When the buyer is a legal entity, the rules on material defects prescribed by the Obligatory Relations Act apply to him, and the rules from this section "Material defects" do not apply to him.
In the case of a visible lack of product when taking over the shipment, the Buyer is not obliged to take over the delivered product, can refuse receipt, and does not bear the costs of delivering such a product.
NOTICE ON THE MANNER OF WRITTEN COMPLAINT BY THE CONSUMER
In accordance with Article 10 of the Consumer Protection Act, the consumer can submit all complaints in writing to the Institute for Detoxification, Zagreb or by e-mail at institutzadetoksikaciju@gmail.
The Detoxification Institute must legally respond to a consumer's complaint in writing no later than 15 days after receiving the complaint.
If the buyer is a legal entity, the consumer protection rules prescribed in these Terms of Use and the Consumer Protection Act do not apply to him.
In the event of a possible dispute, the Institute for Detoxification and the consumer will try to resolve the dispute amicably, and if this is not possible, the competent court in the Republic of Croatia with the application of Croatian law is competent.
Settlement of disputes is possible before mediation centers.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
The consumer can unilaterally terminate the contract within 14 days without giving a reason.
The period of 14 days begins to run from the day when the product is handed over to the consumer or a third party designated by the consumer, who is not the carrier.
If the consumer orders several pieces of products in one order that should be delivered separately, that is, if it is a question of goods that are delivered in several pieces or in several shipments, the 14-day period begins to run from the day when the consumer or a third party specified by the consumer, and which is not the carrier, handed over the last piece or the last shipment of the product.
If a regular delivery of goods is contracted for a certain period, the period of 14 days begins to run from the day when the consumer or a third person designated by the consumer, who is not the carrier, is given possession of the first piece or the first shipment of the product.
If the consumer is not informed about the right to terminate the contract, the right of the consumer to unilaterally terminate the contract ends after 12 months from the expiration of the 14-day period.
If the seller has provided the consumer with a notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract ends at the end of the 14-day period from when the consumer received that notice.
In order for the consumer to be able to exercise the right to unilaterally terminate the contract, he must notify the seller in writing of his decision to unilaterally terminate the contract before the expiry of the 14-day period, by an unequivocal statement sent via electronic mail to the address: institutzadetoksikaciju@gmail.
Termination of the contract can be sent by email to the consumer institutzadetoksikaciju@gmail.
Confirmation of receipt of the declaration of unilateral termination of the contract will be delivered by the seller to the consumer without delay, to a physical address or an e-mail address. In case of termination of the contract, each party is obliged to return to the other party what it received on the basis of the contract.
Except when the seller has offered to collect the goods returned by the consumer himself, the seller must refund the payment only after the goods have been returned to him, that is, after the consumer has provided him with proof that he sent the goods back to the seller, if the seller was informed of this before receipt goods.
The consumer is obliged to return the product that he returns to the Detoxification Institute complete, in the condition in which it was delivered and in the original packaging (commercial packaging in which the goods were delivered), with all associated parts and documentation.
The costs of returning the product are borne by the consumer.
The seller is not obliged to refund additional costs that are the result of the consumer's explicit choice of a type of transport that is different from the cheapest type of standard transport offered by the seller.
The seller must refund the amount paid using the same means of payment used by the consumer when paying, unless the consumer expressly agrees to another means of payment, and assuming that the consumer is not obliged to pay any additional costs for such a refund.
Unless the seller has offered to pick up the goods returned by the consumer himself, the consumer must return the goods without delay, and no later than within 14 days from when he informed the seller of his decision to terminate the contract.
It is considered that the consumer has fulfilled his obligation to return the goods on time if he sends the goods or hands them over to the seller or a person authorized by the seller to receive the goods before the expiry of the deadline.
The costs of returning the product are borne by the consumer.
The consumer is responsible for any reduction in the value of the goods that is the result of handling the goods other than that which was necessary to determine the nature, characteristics and functionality of the product.
In order for the consumer to determine the nature, characteristics and functionality of the goods, he can handle the goods and inspect the goods exclusively in the way that is customary when buying goods at the seller's premises. The goods that the buyer intends to return within 14 days may not be modified, used, or undertaken in particular any actions that may not be undertaken in the physical branch of the seller, as well as those that would reduce the value of the goods.
In the case of a decrease in the value of the Product as a result of excessive handling of the Product, the Seller will assess the decrease in the value of the Product taking into account the objective criteria of each individual case and will inform the Buyer about it.
The right to unilaterally terminate the sales contract is not allowed in the following cases when:
- the service contract was fully fulfilled by the merchant, and the fulfillment began with the express prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled
- the object of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may occur during the duration of the consumer's right to unilaterally terminate the contract
- the subject of the contract is goods that are made according to the consumer's specification or that are clearly adapted to the consumer
- the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
- the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
- the consumer has specifically requested a visit from the trader to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the consumer expressly requested, the trader also provides some other services, i.e. delivers some other goods other than those that are necessary for the performance emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
- the subject of the contract is the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
- contract concluded at a public auction
When is it buyer legal entity the section of these Terms of Use entitled "Right to unilateral termination of the contract" does not apply to it. The Law on Obligatory Relations and the Law on Electronic Commerce apply to legal entities.
LEGAL PERSONS
When products on the website https://detoksikacija-
